Relationship Mangement

Objectives of the talk

To figure out appropriate strategies to build and nurture relationships with different key stakeholders


Share my own scenarios of good and bad relationships

Positive relationships:

Share my own scenarios of good and bad relationships

(Characters are fictional)


  • Storming first (disagreeing)
  • Put differences aside
  • Teamwork
  • Endorsement publicly
  • Frequency of interaction
  • Collaboration
  • Strategic Focus


  • Ask and Share
  • Humour
  • Data
  • Courageous
  • Storming over rates and
  • Brought out the best in each other (chemistry)

Not great relationships:


  • Stalled in the starting blocks
  • Inappropriate asking/probing
  • Tried a second time but the chemistry was just not there and


  • Not listening to his needs enough
  • Driving my own agenda
  • Not willing to let it go

Stakeholder Groups

Create stakeholder map on flipchart using stickies and getting them involved in the identification of the groups

Measure stakeholder relationships

Ask the group to rate two stakeholders and start to use the template (share your ratings in pairs)

Four Personalities/Four Languages

Share personality types - first on flipchart and then hand them out
Select two key stakeholders and identify their dominant style

Share 5 E's

Stakeholder Objectives

Ask the group to write down their objectives and share in pairs


The 5E's of Relationship Management

  1. Empathy - To express an understanding for what your key stakeholders are experiencing in order that they feel heard and so that they realise you appreciate where they are at.
  2. Esteem - Enhance self esteem through compliments and appraise and maintain self esteem when being the bearer of bad news i.e. use the sandwich technique: Start with a positive then share the criticism or bad news and then end with expressing faith in the third party. Parties in a relationship with good self esteem feel strong within.
  3. Engage in dialogue that is comprehensive for the occasion and where you balance advocacy (sharing/telling) with enquiry (asking/listening/summarising). Parties who feel engaged with feel respected and acknowledged.
  4. Enlist - To get people on board and bought-in to the process - this could include contracting; on-boarding people onto a team/project; or simply ensuring commitment from third parties by asking for help. Parties that are enlisted feel secure.
  5. Empower - To enable others with responsibilities, equip them and train them such that they feel like they own their job or contract and are set up to be successful. Empowered parties feel more important, significant and trusted in the relationship.

Leading Change

Objectives of the talk

  • Understand change
  • Understand your own pre-disposition to change
  • Understand how change affects others
  • Receive practical tips on how to implement a change process
  • Become self-resourcing in change situations

Features of the talk

  • How do you tackle change?
  • 4 Phases of change
  • Human responses to change
  • Practical model for change implementation
  • Self-coaching change questions
  • Case studies of 3 organisations who dealt with change


  • Gain clarity on change issues
  • Know more about yourself in relation to change
  • Have a roadmap to tackle change initiatives
  • Feel more confident about your change adaptability
  • Know what has worked and not worked in other organisations

Speaking style

  • Conversational
  • Passionate
  • Interactive (and facilitative)
  • Practical issues and questions
  • Inputs via models and personal experience
  • Humour

Personal Mastery for Leaders

Objectives of the talk

  • To inspire leaders dealing with change and adversity
  • How to cope as a leader with techniques and balance
  • Nurturing better relationships in business and personally
  • Leading with vision and purpose

Features of the talk

  • Self Coaching
  • Easy guide to leading change
  • Assessing my balance scale
  • Speaking the language of my colleagues and others to build better relationships
  • Tools for inspirational leadership


  • Feeling empowered
  • Getting you to think about your business and your life
  • Practical tools that I can take away and implement straight away

Speaking Style

  • Conversational
  • Interactive and facilitative
  • Dealing with practical issues and questions
  • Inputs (models) and personal experience in business/life
  • Humorous

Connect with Gavin

Tel +27 82 459 5814
Fax +27 086 684 9967
Youtube Channel